Remote Travel Concierge & Support Specialist

Rudybtravel; Saint Joseph (MO); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

100% remote work

Growth opportunities

Travel perks and discounts

Ongoing training

Job summary

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients through every stage of their travel journey. You will act as the trusted contact from initial booking to post-trip follow-up, delivering a seamless and personalized experience.

The role emphasizes detail and empathy, with duties spanning inquiries, bookings, changes, and post-travel follow-up. This is a fully remote position offering growth, travel perks, and ongoing training.

Qualifications

• Customer service experience in travel or hospitality preferred.
• Detail-oriented with strong organizational skills.
• Comfortable using diverse booking systems and technology.
• Excellent verbal and written communication.

Responsibilities

• Respond to client inquiries via phone, email, and messaging.
• Assist with travel bookings, changes, cancellations, and requests.
• Provide destination and policy information accurately.
• Coordinate bookings and confirm itineraries for accuracy.
• Follow up with clients before and after travel for a positive experience.
• Maintain documentation and update booking systems.

Skills

Verbal communication

Written communication

Customer service

Organizational skills

Tech-savvy

Multitasking

Empathy

Tools

Booking platforms

Job description

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients through every stage of their travel journey. You will act as the trusted contact from initial booking to post-trip follow-up, delivering a seamless and personalized experience.

The role emphasizes detail and empathy, with duties spanning inquiries, bookings, changes, and post-travel follow-up. This is a fully remote position offering growth, travel perks, and ongoing training.