Remote Travel Concierge & Support Specialist

Nova Travels; Macon (GA); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Travel benefits and discounts

Flexible scheduling

Training and ongoing support

Job summary

Nova Travels is seeking a Work From Home Travel Representative to assist travelers with trip preparation and provide support before and during travel experiences. You will help clients feel confident and informed throughout their journey, communicating across phone, email, and messaging platforms.

The ideal candidate will have strong communication and customer service skills, be organized, and comfortable learning online systems.

Qualifications

• Strong communication and customer service abilities.
• Organized with attention to detail.
• Comfortable learning and using online systems.
• Customer support experience is helpful but not required.
• Interest in travel and client service.

Responsibilities

• Communicate with travelers via phone, email, and messaging.
• Review travel plans and confirm trip details.
• Provide clear information on destinations and procedures.
• Follow up before departure to ensure readiness.
• Address client concerns and escalate complex matters when needed.

Skills

Communication

Customer service

Organization

Online systems

Job description

Nova Travels is seeking a Work From Home Travel Representative to assist travelers with trip preparation and provide support before and during travel experiences. You will help clients feel confident and informed throughout their journey, communicating across phone, email, and messaging platforms.

The ideal candidate will have strong communication and customer service skills, be organized, and comfortable learning online systems.