Remote Travel Concierge & Support Specialist

Nova Travels; Chicago (IL); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Access to travel benefits and discount

Job summary

Nova Travels is seeking a Work From Home Travel Representative to assist travelers with trip preparation and provide support before and during their travel experiences.

You will communicate via phone, email, and messaging platforms, review travel plans, confirm trip details, and provide clear information on destinations and procedures. Training and ongoing support are provided, with opportunities for growth and access to travel benefits.

Qualifications

• Strong communication and customer service abilities.
• Organized with attention to detail.
• Comfortable learning and using online systems.
• Remote work opportunity with flexible scheduling.

Responsibilities

• Communicate with travelers through phone, email, and messaging platforms.
• Assist with reviewing travel plans and confirming trip details.
• Provide clear information regarding travel destinations and procedures.
• Follow up with clients prior to departure to ensure readiness.
• Address client concerns and escalates more complex matters when necessary.

Skills

Communication skills

Customer service

Organized

Remote work readiness

Tools

Online systems

Job description

Nova Travels is seeking a Work From Home Travel Representative to assist travelers with trip preparation and provide support before and during their travel experiences.

You will communicate via phone, email, and messaging platforms, review travel plans, confirm trip details, and provide clear information on destinations and procedures. Training and ongoing support are provided, with opportunities for growth and access to travel benefits.