Remote Travel Concierge | Client Support & Planning

Nova Travels; Fresno (CA); Remote; USD 38,000 - 56,000; Full time

Benefits offered by this job

Travel benefits

Flexible scheduling

Job summary

Nova Travels is seeking a Work From Home Travel Representative to assist travelers with trip preparation and provide support before and during their journeys. The role focuses on helping clients feel confident and informed throughout their travel experiences.

You will communicate via phone, email, and messaging platforms, review plans, confirm details, and share clear information about destinations and procedures.

Qualifications

• Strong communication and customer service abilities
• Organized with attention to detail
• Comfortable learning and using online systems
• Customer support experience is helpful but not required
• Interest in travel and client service
• Remote work opportunity with flexible scheduling
• Training and ongoing support provided
• Opportunities for growth within the travel industry
• Access to travel benefits and discounts
• Collaborative and supportive team environment

Responsibilities

• Communicate with travelers through phone, email, and messaging platforms
• Assist with reviewing travel plans and confirming trip details
• Provide clear information regarding travel destinations and procedures
• Follow up with clients prior to departure to ensure readiness
• Address client concerns and escalates more complex matters when necessary

Skills

Communication

Organization

Online systems

Customer service

Travel interest

Team collaboration

Job description

Nova Travels is seeking a Work From Home Travel Representative to assist travelers with trip preparation and provide support before and during their journeys. The role focuses on helping clients feel confident and informed throughout their travel experiences.

You will communicate via phone, email, and messaging platforms, review plans, confirm details, and share clear information about destinations and procedures.