Remote Travel Concierge & Support Specialist

Nova Travels; Phoenix (AZ); Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

Travel benefits and discounts

Job summary

Nova Travels is seeking a Work From Home Travel Representative to assist travelers with trip preparation and provide support before and during their journeys.

You will communicate with travelers through phone, email, and messaging platforms, review travel plans and confirm trip details, and provide destination information. Training and ongoing support are provided, with opportunities for growth and access to travel benefits.

Qualifications

• Experience in customer service is helpful but not required.
• Remote work opportunity with flexible scheduling.
• Training and ongoing support provided.
• Opportunities for growth within the travel industry.
• Access to travel benefits and discounts.

Responsibilities

• Communicate with travelers through phone, email, and messaging platforms.
• Assist with reviewing travel plans and confirming trip details.
• Provide clear information regarding travel destinations and procedures.
• Follow up with clients prior to departure to ensure readiness.
• Address client concerns and escalate more complex matters when necessary.

Skills

Communication skills

Customer service

Attention to detail

Organizational skills

Remote work

CRM software

Tools

CRM software

Job description

Nova Travels is seeking a Work From Home Travel Representative to assist travelers with trip preparation and provide support before and during their journeys.

You will communicate with travelers through phone, email, and messaging platforms, review travel plans and confirm trip details, and provide destination information. Training and ongoing support are provided, with opportunities for growth and access to travel benefits.