Remote Travel Concierge – Planning & Client Support

Nova Travels; Wichita (KS); Remote; USD 21,000 - 34,000; Full time

Benefits offered by this job

Access to travel benefits and discount

Job summary

Nova Travels is seeking a Work From Home Travel Representative to help travelers prepare for trips and provide support before and during their journeys. You will communicate via phone, email, and messaging platforms, review plans, and confirm trip details while ensuring travelers feel confident and informed.

The role emphasizes strong communication, organizational skills, and comfort using online systems. Training and ongoing support are provided, with opportunities for growth and access to

Qualifications

• Strong communication and customer service abilities.
• Organized with attention to detail.
• Comfortable learning and using online systems.
• Customer support experience is helpful but not required.
• Interest in travel and client service.

Responsibilities

• Communicate with travelers through phone, email, and messaging platforms.
• Assist with reviewing travel plans and confirming trip details.
• Provide clear information regarding travel destinations and procedures.
• Follow up with clients prior to departure to ensure readiness.
• Address client concerns and escalates more complex matters when necessary.

Skills

Communication

Customer service

Organized

Online systems

Remote work readiness

Job description

Nova Travels is seeking a Work From Home Travel Representative to help travelers prepare for trips and provide support before and during their journeys. You will communicate via phone, email, and messaging platforms, review plans, and confirm trip details while ensuring travelers feel confident and informed.

The role emphasizes strong communication, organizational skills, and comfort using online systems. Training and ongoing support are provided, with opportunities for growth and access to