Remote Travel Concierge & Support Advisor

Hopesglobalgetaways; Ames (IA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Travel perks and discounts

Leadership opportunities

Advancement opportunities

Team culture

Job summary

Hope's Global Getaways is a remote travel planning company centered on destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We are expanding our remote team and seeking motivated Customer Support Travel Advisors to guide travelers through vacation planning, coordinate details, and provide exceptional service.

No prior travel experience is required; comprehensive training and ongoing support are provided as you help clients choose destinations and experiences within

Qualifications

• Interest in customer service, hospitality, travel, tourism, sales, or client support
• Strong verbal and written communication skills
• Excellent organizational and multitasking abilities
• Ability to work independently and manage responsibilities effectively
• Comfortable using computers, online applications, and digital communication tools
• Strong attention to detail and problem-solving skills
• Positive attitude with a commitment to delivering excellent service
• Self-motivated, reliable, and eager to learn
• Must be at least 18 years of age
• Must reside in the United States, United Kingdom, Mexico, Spain, Australia, or another approved hiring region

Responsibilities

• Assist clients with exploring vacation options and travel opportunities
• Help travelers identify destinations and experiences that match their interests and budget
• Coordinate travel components including accommodations, transportation, tours, activities, and vacation packages
• Respond to client questions and provide timely updates regarding reservations and travel arrangements
• Communicate through phone, email, online messaging platforms, and virtual meetings
• Work closely with travel suppliers and industry partners to confirm bookings and travel details
• Review itineraries, confirmations, and travel documentation for accuracy
• Maintain organized records of client interactions, reservations, and travel plans
• Stay informed on travel updates, supplier promotions, and destination information
• Provide professional, friendly service throughout the customer journey

Skills

Customer service

Verbal communication

Written communication

Organization

Problem solving

Travel planning

Tools

Email platforms

CRM software

Booking platforms

Online messaging tools

Job description

Hope's Global Getaways is a remote travel planning company centered on destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We are expanding our remote team and seeking motivated Customer Support Travel Advisors to guide travelers through vacation planning, coordinate details, and provide exceptional service.

No prior travel experience is required; comprehensive training and ongoing support are provided as you help clients choose destinations and experiences within