Remote Travel Concierge & Client Coordinator

Next Stop Travel; Chicago (IL); Remote; USD 36,000 - 54,000; Full time

Job summary

Next Stop Travel is a remote-based organization that provides structured planning and coordination services. The Customer Service Representative will assist with client requests, organize service arrangements, and support the coordination process in a remote environment.

The role emphasizes attention to detail and the ability to manage multiple tasks while maintaining clear communication with clients and internal teams.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Administrative

Communication skills

Remote work

Digital tools

Detail orientation

Tools

CRM systems

Scheduling software

Email platforms

Job description

Next Stop Travel is a remote-based organization that provides structured planning and coordination services. The Customer Service Representative will assist with client requests, organize service arrangements, and support the coordination process in a remote environment.

The role emphasizes attention to detail and the ability to manage multiple tasks while maintaining clear communication with clients and internal teams.