Remote Travel Concierge & Reservations Coordinator

Southern Bridge Group; Chicago (IL); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Fully remote environment

Flexible scheduling

Ongoing training and development

Access to booking technology

Job summary

Southern Bridge Group is seeking motivated, organized, customer-focused individuals to join our growing team as Customer Services Coordinators. This fully remote position is ideal for those who enjoy helping others, researching options, communicating with customers, and coordinating memorable experiences.

Responsibilities include researching and comparing vacation options, handling reservations, and maintaining accurate client information while providing professional service throughout the

Qualifications

• Must be 18 years or older.
• Must reside in an eligible U.S. state.
• Strong communication and customer-service skills.
• Basic computer and internet skills.
• Comfortable communicating by phone, email, and online platforms.
• Ability to stay organized and manage multiple customer requests.
• Self-motivated and comfortable working independently in a remote environment.
• Previous customer service, hospitality, reservations, sales, or administrative experience is helpful but not required.
• Willingness to complete required training.

Responsibilities

• Assist customers with researching and comparing destination, accommodation, cruise, resort, and vacation options.
• Provide professional customer service throughout the planning and reservation process.
• Coordinate reservations and maintain accurate customer information.
• Communicate important reservation details, policies, deadlines, and updates.
• Respond to customer questions through phone, email, text, or online communication.
• Follow up with customers before and after reservations are completed.
• Maintain organized records and documentation.
• Participate in ongoing training and professional development.
• Build strong customer relationships that encourage repeat business and referrals.
• Stay informed about destinations, suppliers, promotions, and industry updates.

Skills

Strong communication

Customer-service skills

Basic computer skills

Phone/email/online communication

Organization & multitasking

Remote work etiquette

Independent work ethic

Hospitality/reservations experience (a

Job description

Southern Bridge Group is seeking motivated, organized, customer-focused individuals to join our growing team as Customer Services Coordinators. This fully remote position is ideal for those who enjoy helping others, researching options, communicating with customers, and coordinating memorable experiences.

Responsibilities include researching and comparing vacation options, handling reservations, and maintaining accurate client information while providing professional service throughout the