Remote Travel Concierge & Reservations Specialist

Southern Bridge Group; Huntsville (AL); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Fully remote environment

Flexible scheduling

Ongoing professional development

Access to booking technology

Mentorship and team support

Career development opportunities

Job summary

Southern Bridge Group is seeking motivated Customer Services Coordinators to join our growing team in a fully remote role based in the United States. If you enjoy helping customers, researching options, and coordinating memorable experiences, this is a great fit.

You will research destinations, coordinate reservations, communicate details, and maintain records while staying organized and customer-focused. This remote position offers flexible scheduling, ongoing training, and opportunities to

Qualifications

• Must be 18 years of age or older.
• Must reside in an eligible U.S. state.
• Strong communication and customer-service skills.
• Basic computer and internet skills.
• Comfortable communicating by phone, email, and online platforms.
• Ability to stay organized and manage multiple customer requests.
• Self-motivated and comfortable working independently in a remote environment.
• Previous customer service, hospitality, reservations, sales, or administrative experience is helpful but not required.
• Willingness to complete required training.

Responsibilities

• Assist customers with researching and comparing destination, accommodation, cruise, resort, and vacation options.
• Provide professional customer service throughout the planning and reservation process.
• Coordinate reservations and maintain accurate customer information.
• Communicate important reservation details, policies, deadlines, and updates.
• Respond to customer questions through phone, email, text, or online communication.
• Follow up with customers before and after reservations are completed.
• Maintain organized records and documentation.
• Participate in ongoing training and professional development.
• Build strong customer relationships that encourage repeat business and referrals.
• Stay informed about destinations, suppliers, promotions, and industry updates.

Skills

Strong communication

Customer-service skills

Basic computer skills

Internet skills

Phone and email communication

Multi-tasking

Remote work readiness

18+ years old

US resident

Previous customer service experience (

Job description

Southern Bridge Group is seeking motivated Customer Services Coordinators to join our growing team in a fully remote role based in the United States. If you enjoy helping customers, researching options, and coordinating memorable experiences, this is a great fit.

You will research destinations, coordinate reservations, communicate details, and maintain records while staying organized and customer-focused. This remote position offers flexible scheduling, ongoing training, and opportunities to