Remote Travel Concierge & Reservations Specialist

Southern Bridge Group; Newport News (VA); A distancia; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote environment

Flexible scheduling

Training and development

Access to booking technology

Mentorship and team support

Opportunity to build repeat business

Descripción de la vacante

Southern Bridge Group is seeking motivated, organized Customer Services Coordinators for a fully remote role in the United States. You will assist customers in researching and comparing vacation options, provide professional service through planning and reservations, and coordinate bookings with careful attention to details.

This remote position emphasizes strong communication, independent work, and ongoing professional development.

Formación

• Must be 18 years or older.
• Must reside in an eligible U.S. state.
• Strong communication and customer-service skills.
• Basic computer and internet skills.
• Comfortable communicating by phone, email, and online platforms.
• Ability to stay organized and manage multiple customer requests.
• Self-motivated and comfortable working independently in a remote environment.
• Previous customer service, hospitality, reservations, sales, or administrative experience is helpful but not required.
• Willingness to complete required training.

Responsabilidades

• Assist customers with researching and comparing destination, accommodation, cruise, resort, and vacation options.
• Provide professional customer service throughout the planning and reservation process.
• Coordinate reservations and maintain accurate customer information.
• Communicate important reservation details, policies, deadlines, and updates.
• Respond to customer questions through phone, email, text, or online communication.
• Follow up with customers before and after reservations are completed.
• Maintain organized records and documentation.
• Participate in ongoing training and professional development.
• Build strong customer relationships that encourage repeat business and referrals.
• Stay informed about destinations, suppliers, promotions, and industry updates.

Conocimientos

Customer service

Communication

Organization

Independent work

Basic computer skills

Herramientas

Booking systems

Email/phone platforms

Descripción del empleo

Southern Bridge Group is seeking motivated, organized Customer Services Coordinators for a fully remote role in the United States. You will assist customers in researching and comparing vacation options, provide professional service through planning and reservations, and coordinate bookings with careful attention to details.

This remote position emphasizes strong communication, independent work, and ongoing professional development.