Remote Travel Concierge — Personal Trip Planner

Hope’s Global Getaways; Mooresville (NC); Remote; USD 42,000 - 66,000; Full time

Benefits offered by this job

Remote work

Job summary

Hopesglobalgetaways seeks Client-Focused Travel Coordinators to join a 100% remote team. You will partner with travelers to plan vacations, research destinations, and provide personalized recommendations within budgets. You will manage itineraries, share confirmations, and respond to questions throughout the planning process.

Ideal candidates excel in communication, organization, and customer service, and can work independently in a flexible, growth-oriented environment.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal abilities.
• Effective organizational and time-management skills.
• Ability to manage multiple tasks while maintaining attention to detail.
• Comfortable using web-based systems, online platforms, and communication tools.
• Professional, positive, and solution-oriented mindset.
• Self-motivated with the ability to work independently.
• Reliable internet connection and basic computer proficiency.

Responsibilities

• Partner with clients to understand their travel preferences, interests, and vacation goals
• Research destinations, accommodations, cruises, transportation options, excursions, and vacation packages
• Provide customized recommendations that align with client expectations and budgets
• Assist with arranging travel components and organizing itinerary details
• Share booking confirmations, travel schedules, documentation, and trip-related updates
• Support clients with adjustments, special requests, and travel-related questions
• Review reservations and travel information for accuracy and completeness
• Monitor upcoming trips and assist with finalizing outstanding arrangements
• Maintain detailed client records and planning notes within company platforms
• Utilize supplier resources and company tools to support client travel experiences
• Participate in ongoing training, destination education, and professional development programs

Skills

Communication

Customer Service

Time Management

Multitasking

Tech Savvy

Professionalism

Self-motivation

Computer Skills

Job description

About the Opportunity

We are seeking enthusiastic, organized, and customer-oriented individuals to join our expanding remote team as Client-Focused Travel Coordinators. In this role, you'll work closely with travelers to help organize vacation plans, coordinate important travel details, and provide exceptional support throughout the planning process.

If you enjoy building relationships, assisting others, and creating positive experiences, this remote opportunity offers flexibility, professional development, and the chance to be part of a growing team.

What You'll Do

• Partner with clients to understand their travel preferences, interests, and vacation goals
• Research destinations, accommodations, cruises, transportation options, excursions, and vacation packages
• Provide customized recommendations that align with client expectations and budgets
• Assist with arranging travel components and organizing itinerary details
• Share booking confirmations, travel schedules, documentation, and trip-related updates
• Support clients with adjustments, special requests, and travel-related questions
• Review reservations and travel information for accuracy and completeness
• Monitor upcoming trips and assist with finalizing outstanding arrangements
• Maintain detailed client records and planning notes within company platforms
• Utilize supplier resources and company tools to support client travel experiences
• Participate in ongoing training, destination education, and professional development programs

Benefits & Perks

• 100% remote work opportunity
• Flexible scheduling options
• Comprehensive onboarding and training
• Ongoing mentorship and leadership support
• Opportunities for professional growth and advancement
• Performance-based rewards and recognition
• Travel-related discounts and exclusive industry benefits
• Collaborative and supportive team environment
• Access to continued learning and skill-development resources

Qualifications

• Excellent verbal and written communication skills
• Strong customer service and interpersonal abilities
• Effective organizational and time-management skills
• Ability to manage multiple tasks while maintaining attention to detail
• Comfortable using web-based systems, online platforms, and communication tools
• Professional, positive, and solution-oriented mindset
• Self-motivated with the ability to work independently
• Reliable internet connection and basic computer proficiency
• Must be at least 18 years of age
• Must be legally authorized to work and reside in the US, UK, Mexico, Australia, Spain, or other approved regions

Who Is a Great Fit?

Individuals who often excel in this role:

• Enjoy helping others plan memorable travel experiences
• Build strong client relationships through excellent communication
• Thrive in organized and fast-paced environments
• Adapt well to changing priorities and traveler needs
• Take ownership of responsibilities and maintain strong follow-through
• Have an interest in travel, tourism, hospitality, customer engagement, client support, or remote professional opportunities