Remote Travel Concierge & Loyalty Advocate

Yates Travel; New York (NY); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Fully remote work with flexible sched‑

Entry-level friendly

Access to travel discounts, perks, and

Competitive commission structure

Job summary

Yates Travel is seeking an entry‑level Travel Support specialist who loves talking with people and planning memorable trips. This role is ideal for someone who enjoys destinations chat, can work remotely, and is eager to learn without prior experience.

You’ll handle customer inquiries by phone, email, and messaging; help clients compare cruises, resorts, flights, and vacation packages; review itineraries and travel documents; and stay organized using travel platforms and booking tools.

Qualifications

• Positive attitude and people-focus.
• Strong communication with a friendly, professional tone.
• Basic computer skills and willingness to learn new tools.
• Good organizational skills and attention to detail.
• Genuine interest in travel and helping others.
• No prior experience required.

Responsibilities

• Deliver warm, dependable customer support through phone, email, and messaging.
• Help clients explore and secure travel options including cruises, resorts, flights, and vacation packages.
• Review itineraries, payment details, and travel documents with customers.
• Research destinations, promotions, and travel options tailored to each client.
• Assist with simple booking or account‑related issues.
• Maintain clear communication and consistent follow‑up throughout the planning process.
• Use travel platforms, booking tools, and customer service best practices.

Skills

Positive attitude

Communication skills

Basic computer skills

Organization

Interest in travel

No experience required

Travel booking platforms

Tools

Travel booking platforms

Job description

Yates Travel is seeking an entry‑level Travel Support specialist who loves talking with people and planning memorable trips. This role is ideal for someone who enjoys destinations chat, can work remotely, and is eager to learn without prior experience.

You’ll handle customer inquiries by phone, email, and messaging; help clients compare cruises, resorts, flights, and vacation packages; review itineraries and travel documents; and stay organized using travel platforms and booking tools.