Remote Travel Concierge & Lead Advisor

Departuretravels; Atlanta (GA); Remote; USD 38,000 - 52,000; Full time

Job summary

Departure Travel is seeking a motivated, detail-oriented Customer Service Travel Advisor to join our growing remote team. You will work with clients through every stage of their travel journey and help create memorable experiences.

This flexible remote opportunity is ideal for someone who enjoys customer service, communication, organization, and travel planning while working hours that fit their lifestyle. In this role, you will coordinate itineraries, respond to inquiries, provide destination

Qualifications

• Proven ability to assist clients through travel planning stages.
• Excellent written and verbal communication.
• Detail-oriented with strong organizational skills.
• Comfortable using agency systems and tools.

Responsibilities

• Guide clients through every stage of the travel planning process
• Assist with trip inquiries, destination information, and travel options
• Provide professional and timely communication throughout the booking experience
• Follow up with clients to confirm travel plans and ensure satisfaction
• Respond to client emails, phone calls, and messages in a professional manner
• Support clients with travel modifications, cancellations, and updates
• Maintain positive relationships through empathy, patience, and efficiency
• Deliver exceptional customer service while creating a stress-free experience for travelers
• Provide up-to-date information regarding destinations, travel documentation, and agency processes
• Maintain organized client records and communication
• Ensure accuracy and attention to detail with travel information and scheduling
• Gather post-trip feedback to help improve the client experience
• Stay informed on travel trends, destinations, and industry tools
• Learn and adapt to new systems, technology, and agency resources
• Collaborate with team members in a supportive remote environment
• Be flexible with evening availability when needed to support clients

Skills

Customer service

Communication

Organization

Travel planning

Remote work

Job description

Departure Travel is seeking a motivated, detail-oriented Customer Service Travel Advisor to join our growing remote team. You will work with clients through every stage of their travel journey and help create memorable experiences.

This flexible remote opportunity is ideal for someone who enjoys customer service, communication, organization, and travel planning while working hours that fit their lifestyle. In this role, you will coordinate itineraries, respond to inquiries, provide destination