Remote Travel Specialist & Customer Concierge

Departuretravels; Greensboro (NC); On-site; USD 35,000 - 52,000; Full time

Job summary

Departure Travel is seeking a Remote Travel Specialist and Customer Service Advisor to join our growing team. This flexible remote role focuses on delivering exceptional travel planning support and client care across all stages of the journey.

As a Lead Travel Agent / Travel Assistant, you will guide clients, respond promptly to inquiries, coordinate itineraries, and ensure a smooth booking experience from start to finish. Evening availability may be required to support clients.

Qualifications

• Motivated, detail-oriented individuals passionate about helping others create memorable travel experiences.
• Experience in customer service and travel planning is valued.
• Role is described as Lead Travel Agent / Travel Assistant with remote work.

Responsibilities

• Guide clients through every stage of the travel planning process.
• Assist with trip inquiries, destination information, and travel options.
• Provide professional and timely communication throughout the booking experience.
• Follow up with clients to confirm travel plans and ensure satisfaction.
• Respond to client emails, phone calls, and messages in a professional manner.

Skills

Customer service

Communication

Organization

Travel planning

Job description

Departure Travel is seeking a Remote Travel Specialist and Customer Service Advisor to join our growing team. This flexible remote role focuses on delivering exceptional travel planning support and client care across all stages of the journey.

As a Lead Travel Agent / Travel Assistant, you will guide clients, respond promptly to inquiries, coordinate itineraries, and ensure a smooth booking experience from start to finish. Evening availability may be required to support clients.