Remote Travel Concierge: Expert Virtual Planning & Support

HB Travels

Atlanta (GA)

On-site

USD 42,000 - 60,000

Full time

14 days+

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Benefits offered by this job

Travel perks

Discounted industry rates

Job summary

HB Travels Agency USA is seeking an Online Travel Specialist to support clients through vacation planning and booking via email and online channels. You will ensure a smooth, stress-free experience from start to finish while delivering exceptional virtual support.

We focus on personalized, reliable service to travelers nationwide, with travel perks and access to discounted industry rates. Training and continuous support help you grow in online travel and customer service in a collaborative team

Qualifications

Strong written and verbal communication skills.
Customer service experience; travel, tourism, or hospitality experience is a plus.
High attention to detail and excellent organizational skills.
Comfort using digital communication tools and online booking systems.
Ability to learn new systems and booking tools quickly.
A positive, client-focused attitude and genuine interest in helping travelers plan their trips virtually.

Responsibilities

Respond to client inquiries via email and messaging platforms in a timely, professional manner.
Assist clients with travel planning, bookings, itinerary changes, cancellations, and special accommodation requests.
Provide accurate and up-to-date information regarding destinations, travel requirements, and agency procedures.
Maintain organized client records and ensure clear communication throughout the planning and booking process.
Follow up with clients prior to travel and after their trip to confirm details and gather feedback.
Resolve concerns with empathy, patience, and effective problem-solving.
Fully remote flexibility – work from any location with a schedule that suits your lifestyle.