Remote Travel Concierge — Elite Booking & Support

Rudybtravel; Greensboro (NC); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

100% remote work environment

Travel perks and discounts

Professional growth & training

Job summary

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients through every stage of their travel journey. You will be the trusted contact from booking to post-trip follow-up, ensuring a seamless and personalized experience.

The role suits detail-oriented, service-driven individuals who love travel and delivering exceptional customer experiences, working 100% remotely with opportunities for growth and access to travel perks.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience in travel, hospitality, or related field.
• Strong organizational skills with attention to detail.
• Comfortable using technology and learning new systems and booking platforms.
• Reliable, proactive, and able to manage multiple client requests.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns with empathy, professionalism, and solution-oriented thinking
• Maintain accurate documentation and update booking systems as required

Skills

Communication

Customer service

Organization

Tech platforms

Attention to detail

Tools

Booking platforms

Job description

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients through every stage of their travel journey. You will be the trusted contact from booking to post-trip follow-up, ensuring a seamless and personalized experience.

The role suits detail-oriented, service-driven individuals who love travel and delivering exceptional customer experiences, working 100% remotely with opportunities for growth and access to travel perks.