Remote Travel Concierge: Design Seamless Journeys

Sawmilldcllc; West Chester (Chester County); Remote; USD 45,000 - 60,000; Full time

Benefits offered by this job

Full remote flexibility

Exclusive travel perks and discounts

Professional development and training

Job summary

Sawmilldcllc is seeking a Remote Travel Consultant to guide clients from their initial trip idea through safe return, delivering seamless, memorable travel experiences.

You will manage bookings, provide destination insights, handle changes, and support travelers across email, phone, and chat with empathy, accuracy, and a service mindset that puts client satisfaction first. This full-time role offers remote flexibility, industry discounts, and ongoing training.

Qualifications

• Strong written and verbal communication skills.
• Experience in customer service—ideally in travel, tourism, or hospitality.
• High attention to detail with strong organizational and follow-through habits.
• Tech-savvy and quick to adapt to new systems and booking tools.
• A genuine love for travel and helping others design unforgettable journeys.

Responsibilities

• Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
• Support travelers with booking updates, modifications, cancellations, and special requests.
• Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.
• Follow up to confirm trip details and gather feedback post‑travel.
• Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.

Skills

Strong communication

Customer service

Attention to detail

Booking tools proficiency

Job description

Sawmilldcllc is seeking a Remote Travel Consultant to guide clients from their initial trip idea through safe return, delivering seamless, memorable travel experiences.

You will manage bookings, provide destination insights, handle changes, and support travelers across email, phone, and chat with empathy, accuracy, and a service mindset that puts client satisfaction first. This full-time role offers remote flexibility, industry discounts, and ongoing training.