Remote Travel Concierge - Craft Memorable Journeys

Sawmilldcllc; Frederick (MD); Remote; USD 48,000 - 65,000; Full time

Benefits offered by this job

Exclusive travel perks

Industry discounts

Ongoing training & mentorship

Job summary

Sawmill D&C LLC is seeking a Remote Travel Consultant to guide clients from idea to return, delivering seamless, memorable travel experiences. You’ll manage bookings, troubleshoot issues, and maintain professional, caring communication across email, phone, and messaging.

This position offers fully remote work, exclusive travel perks, ongoing training, and a supportive team culture that values curiosity, empathy, and travel passion.

Qualifications

• Strong written and verbal communication skills.
• Experience in customer service—ideally in travel, tourism, or hospitality.
• High attention to detail with strong organizational and follow-through habits.
• Tech-savvy and quick to adapt to booking tools.
• Genuine love for travel and helping others design journeys.

Responsibilities

• Engage with client inquiries across email, phone, and messaging with timely, polished communication.
• Support travelers with booking updates, modifications, cancellations, and special requests.
• Provide accurate, up-to-date insights on destinations, travel documents, and procedures.
• Follow up to confirm trip details and gather feedback post-travel.
• Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.
• Fully remote flexibility — work from anywhere and design a schedule that aligns with your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional development through ongoing training, mentorship, and team support.
• Community culture where passion for travel, connection, and meaningful memories drives everything we do.

Skills

Strong written and verbalcommunication

Customer service experience

Attention to detail

Tech-savvy / booking tools

Love for travel

Job description

Sawmill D&C LLC is seeking a Remote Travel Consultant to guide clients from idea to return, delivering seamless, memorable travel experiences. You’ll manage bookings, troubleshoot issues, and maintain professional, caring communication across email, phone, and messaging.

This position offers fully remote work, exclusive travel perks, ongoing training, and a supportive team culture that values curiosity, empathy, and travel passion.