Remote Travel Concierge: Seamless Trips & Perks

Sawmilldcllc

Providence (RI)

Remote

USD 40,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Travel perks

Exclusive discounts

Ongoing training & mentorship

Job summary

Sawmill D&C LLC is seeking a Remote Travel Consultant to guide clients from initial trip ideas through safe return, delivering seamless, personalized service across bookings, updates, and troubleshooting.

You’ll be the knowledgeable guide, bringing professionalism, care, and a travel-first mindset to every interaction with clients nationwide. This is a fully remote role with exclusive perks and ongoing professional development.

Qualifications

Strong written and verbal communication skills.
Experience in customer service—ideally in travel, tourism, or hospitality.
High attention to detail with strong organizational and follow-through habits.
Tech-savvy and quick to adapt to new systems and booking tools.
A genuine love for travel and helping others design unforgettable journeys.

Responsibilities

Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
Support travelers with booking updates, modifications, cancellations, and special requests.
Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.
Follow up to confirm trip details and gather feedback post-travel.
Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.
Fully remote flexibility — work from anywhere and design a schedule that aligns with your lifestyle.
Exclusive travel perks and access to industry-only discounts.
Professional development through ongoing training, mentorship, and team support.
Community culture where passion for travel, connection, and meaningful memories drives everything we do.