Remote Travel Concierge & Customer Support Specialist

Effortless travel solutions ETS; Massachusetts; Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Travel perks and exclusive industry discounts

Supportive team environment with ongoing training

Job summary

Effortless Travel Solutions ETS is looking for a Travel Customer Representative to support clients throughout their travel journey. Responsibilities include assisting with inquiries, bookings, and resolving issues while ensuring exceptional service. The ideal candidate should have excellent communication skills, customer service experience, and a passion for travel. This position offers remote work, flexible scheduling, and opportunities for growth within the agency. Apply today to start your journey with us!

Qualifications

• Strong customer service experience, preferably in travel or hospitality.
• Organized, dependable, and proactive.
• Comfortable with technology and booking platforms.

Responsibilities

• Respond promptly and professionally to client inquiries.
• Assist with travel bookings, changes, and cancellations.
• Provide accurate information about travel documents and agency policies.
• Follow up with clients to confirm trip details.
• Handle concerns or complaints with empathy.

Skills

Excellent verbal communication skills

Excellent written communication skills

Customer service experience

Attention to detail

Comfortable with technology

Job description

Effortless Travel Solutions ETS is looking for a Travel Customer Representative to support clients throughout their travel journey. Responsibilities include assisting with inquiries, bookings, and resolving issues while ensuring exceptional service. The ideal candidate should have excellent communication skills, customer service experience, and a passion for travel. This position offers remote work, flexible scheduling, and opportunities for growth within the agency. Apply today to start your journey with us!