Remote Travel Concierge & Customer Support Specialist

Effortless travel solutions ETS; Hoboken (NJ); Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

Travel perks

Exclusive industry discounts

Ongoing training and support

Job summary

Effortless Travel Solutions ETS is seeking a Travel Customer Representative to support clients during their travel journey from booking to returning home. In this remote role, you will answer inquiries, manage bookings and ensure satisfaction.

The ideal candidate loves travel, possesses strong communication and customer service skills, and is organized and tech-savvy. Enjoy flexibility in your schedule, travel perks, and opportunities for growth within the agency.

Qualifications

• Excellent communication skills required to engage with clients.
• Proven customer service skills, ideally in travel or hospitality.
• Ability to manage details and remain organized in a remote setting.

Responsibilities

• Respond to client inquiries through various communication channels.
• Assist with travel bookings and changes.
• Provide accurate information on travel documents and policies.
• Confirm trip details with clients and ensure satisfaction.
• Handle client concerns with empathy and solutions.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and proactive

Comfortable with technology

Passion for travel

Job description

Effortless Travel Solutions ETS is seeking a Travel Customer Representative to support clients during their travel journey from booking to returning home. In this remote role, you will answer inquiries, manage bookings and ensure satisfaction.

The ideal candidate loves travel, possesses strong communication and customer service skills, and is organized and tech-savvy. Enjoy flexibility in your schedule, travel perks, and opportunities for growth within the agency.