Remote Travel Concierge & Client Experience Specialist

Rudybtravel; Perris (CA); Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

100% remote work

Travel perks and industry discounts

Professional growth opportunities

Ongoing training and development

Job summary

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients through every stage of their travel journey. In this client-facing role, you will respond to inquiries, assist with bookings, provide destination information, and ensure a seamless, personalized experience.

The ideal candidate is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer service in a remote setting.

Qualifications

• Excellent verbal and written communication demonstrated in a client-facing role.
• Experience in travel, hospitality, or service-oriented environments preferred.
• Detail-oriented with strong organizational skills.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns with empathy, professionalism, and solution-oriented thinking
• Maintain accurate documentation and update booking systems as required

Skills

Communication skills

Customer service experience

Travel industry knowledge

Remote work software proficiency

Organizational skills

Problem-solving

Tools

Booking platforms

CRM software

Job description

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients through every stage of their travel journey. In this client-facing role, you will respond to inquiries, assist with bookings, provide destination information, and ensure a seamless, personalized experience.

The ideal candidate is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer service in a remote setting.