Remote Travel Concierge & Booking Specialist

Rudybtravel; La Habra (CA); Remote; USD 22,041 - 34,440; Full time

Benefits offered by this job

100% remote work environment

Travel perks and industry-related-dis

Professional growth opportunities

Job summary

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey. In this client-facing role, you will be a trusted contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience (travel, hospitality, or service-related) preferred.
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new booking platforms.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Skills

Verbal communication

Written communication

Organizational skills

Attention to detail

Tech savvy

Booking platforms

Multitasking

Customer service experience

Travel interest

Tools

Booking systems

Job description

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey. In this client-facing role, you will be a trusted contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.