Remote Travel Concierge — Client Support & Planning

Kim Luxe Travel; Boston (MA); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Travel perks

Industry discounts

Training and support

Growth opportunities

Job summary

Kim Luxe Travel is seeking a Remote Travel Assistance professional to support clients as they plan, prepare for, and experience their trips. This work-from-home role involves guiding clients, handling travel-related requests, and ensuring they feel supported every step of the way.

You will assist remotely via email, phone, and messaging, manage reservations and itinerary changes, and provide destination guidance while maintaining a high level of service and professionalism.

Qualifications

• Excellent written and verbal communication skills.
• Experience in customer service, travel, hospitality, or support roles preferred.
• Highly organized, reliable, and detail-oriented.
• Able to work independently in a remote environment.
• Quick learner with travel industry software proficiency.
• Passion for travel and helping others travel confidently.

Responsibilities

• Assist clients remotely via email, phone, and messaging platforms.
• Support travel reservations, itinerary updates, cancellations, and special requests.
• Provide guidance on destinations, requirements, and agency processes.
• Monitor upcoming trips and proactively reach out when needed.
• Address client questions professionally to ensure a positive experience.

Skills

Strong communication

Customer service experience

Highly organized

Independent remote work

Booking systems

Travel enthusiasm

Tools

Booking platforms

CRM tools

Messaging platforms

Job description

Kim Luxe Travel is seeking a Remote Travel Assistance professional to support clients as they plan, prepare for, and experience their trips. This work-from-home role involves guiding clients, handling travel-related requests, and ensuring they feel supported every step of the way.

You will assist remotely via email, phone, and messaging, manage reservations and itinerary changes, and provide destination guidance while maintaining a high level of service and professionalism.