Remote Travel Concierge & Client Success Specialist

Manatal; Fort Worth (TX); À distance; USD 34 000 - 52 000; Plein temps

Avantages offerts par ce poste

Remote work

Career growth

Travel perks

Résumé du poste

Prestige Travel Agency by Mich USA seeks a Travel Customer Service Representative (Remote) to support clients from initial booking through post-trip follow-up, ensuring a seamless, personalized experience.

The role rewards detail-oriented, service-driven professionals who excel in communication and are comfortable navigating booking platforms to coordinate luxury and leisure travel with empathy and efficiency.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience in travel, hospitality, or service-related fields.
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new booking platforms.
• Reliable, proactive, and able to manage multiple client requests.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsabilités

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Connaissances

Verbal & written communication

Customer service

Organizational skills

Tech savvy

Reliability

Travel passion

Outils

Booking platforms

Description du poste

Prestige Travel Agency by Mich USA seeks a Travel Customer Service Representative (Remote) to support clients from initial booking through post-trip follow-up, ensuring a seamless, personalized experience.

The role rewards detail-oriented, service-driven professionals who excel in communication and are comfortable navigating booking platforms to coordinate luxury and leisure travel with empathy and efficiency.