Remote Travel Concierge & Client Care Specialist

Manatal

San Diego (CA)

Remote

USD 42,000 - 56,000

Full time

4 days ago

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Benefits offered by this job

Remote work

Professional growth

Travel perks

Job summary

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey. You will be the trusted contact from initial booking to post-trip follow-up, ensuring a seamless, personalized, and high-quality experience.

This role is ideal for detail-oriented, service-driven individuals who are passionate about travel, hospitality, and delivering exceptional customer experiences.

Qualifications

Clear and professional communication, written and verbal.
Prior customer service experience in travel, hospitality, or related fields preferred.
Strong organizational skills and attention to detail.

Responsibilities

Respond to client inquiries via phone, email, and messaging promptly and professionally.
Assist with luxury and leisure travel bookings, including changes and special requests.
Provide accurate information on destinations, requirements, and agency policies.
Coordinate booking details and confirm itineraries for accuracy and satisfaction.
Proactively follow up with clients before and after travel to ensure a positive experience.
Address client concerns with empathy and solutions-focused approach.
Maintain accurate documentation and update booking systems as required.

Skills

Communication

Customer service

Organization

Tech-savviness

Multi-tasking

Travel enthusiasm

Job description

This role is ideal for detail-oriented, service-driven individuals who are passionate about travel, hospitality, and delivering exceptional customer experiences.

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