Remote Travel Concierge & Client Success Specialist

Unique Escapes; Carson City (NV); Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Remote work

Training & support

Collaborative culture

Career growth

Job summary

Unique Escapes seeks a Remote Client Service & Success Specialist to support clients through their travel journey—planning, booking, pre-travel prep, and post-trip follow-up. You will be the trusted contact across inquiries, quotes, and document preparation, ensuring accurate records and seamless collaboration with suppliers.

Ideal candidates excel in communication, organization, and detail orientation, with a passion for luxury travel and a proactive service mindset.

Qualifications

• Experience in customer service, client success, hospitality, travel, reservations, sales support, or a comparable client-facing role nice to have but not mandatory
• Strong verbal and written communication skills, with a friendly and professional tone.
• Excellent organization, time management, and attention to detail.
• Ability to manage multiple clients, bookings, and deadlines simultaneously.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Comfortable learning travel booking platforms, CRM systems, email tools, and client communication software.
• Proficiency with Microsoft Office or Google Workspace, including email, spreadsheets, and documents.
• Reliable high-speed internet, a quiet remote workspace
• Interest in travel, luxury travel, cruises, resorts, and destination planning

Responsibilities

• Serve as the primary point of contact for client inquiries by phone, email, chat, and social media.
• Build lasting client relationships through warm, proactive, and professional communication.
• Guide clients through the travel planning process, including destination research, resort and cruise options, flights, accommodations, and travel packages.
• Understand each client's travel preferences, budget, dates, group size, and special requirements.
• Prepare clear travel quotes, itineraries, and booking summaries for client review.
• Assist clients with account setup, profile updates, travel documents, and platform navigation.
• Answer questions about reservations, payment options, travel requirements, trip inclusions, and cancellation or change policies.
• Coordinate with travel suppliers, resorts, cruise lines, and internal team members to confirm details and resolve issues.
• Track bookings, payment deadlines, travel dates, and outstanding client requests.
• Provide timely updates before, during, and after travel, including important reminders and itinerary changes.
• Document all client interactions, bookings, preferences, and resolutions in the CRM or booking system.
• Escalate complex supplier, technical, or operational issues to the appropriate team.
• Follow up after trips to gather feedback, address concerns, and encourage future travel planning.
• Identify opportunities to improve the client experience and support business growth.
• Maintain confidentiality and handle client information with professionalism and care.

Skills

Customer service

Client success

Hospitality

Travel reservations

Sales support

Tools

CRM systems

MS Office/Google Workspace

Travel booking platforms

Job description

Unique Escapes seeks a Remote Client Service & Success Specialist to support clients through their travel journey—planning, booking, pre-travel prep, and post-trip follow-up. You will be the trusted contact across inquiries, quotes, and document preparation, ensuring accurate records and seamless collaboration with suppliers.

Ideal candidates excel in communication, organization, and detail orientation, with a passion for luxury travel and a proactive service mindset.