Remote Travel Client Concierge & Success

Unique Escapes; Klamath Falls (OR); Remote; USD 60,000 - 75,000; Full time

Benefits offered by this job

Remote work environment

Training and tools

Collaborative team culture

Growth opportunities

Job summary

Unique Escapes is seeking a Remote Client Service & Success Specialist to support clients through every travel stage—from inquiry and planning to booking and post-trip follow-up. You will maintain accurate records, answer questions about destinations, and coordinate with suppliers to ensure smooth itineraries.

The role emphasizes exceptional communication, organization, and proactive problem-solving, with a focus on creating memorable luxury travel experiences while keeping clients informed and

Qualifications

• Strong communication skills, both verbal and written, with a professional tone.
• Excellent organizational skills and meticulous attention to detail.
• Solid time management and the ability to juggle multiple tasks.
• Ability to manage multiple client bookings and deadlines effectively.
• Familiarity with CRM systems and travel booking tools is a plus.

Responsibilities

• Serve as the primary point of contact for client inquiries via phone, email, chat, and social media.
• Build lasting client relationships through proactive, warm, and professional communication.
• Guide clients through travel planning, including destinations, resorts, cruises, flights, and packages.
• Understand client preferences, budgets, dates, group sizes, and special requirements.
• Prepare clear travel quotes, itineraries, and booking summaries for client review.
• Coordinate with travel suppliers and internal teams to confirm details and resolve issues.

Skills

Strong communication skills

Excellent organizational skills

Time management

Detail-oriented

CRM familiarity

Job description

Unique Escapes is seeking a Remote Client Service & Success Specialist to support clients through every travel stage—from inquiry and planning to booking and post-trip follow-up. You will maintain accurate records, answer questions about destinations, and coordinate with suppliers to ensure smooth itineraries.

The role emphasizes exceptional communication, organization, and proactive problem-solving, with a focus on creating memorable luxury travel experiences while keeping clients informed and