Remote Travel Concierge & Client Success Specialist

Unique Escapes; Saginaw (MI); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Remote work environment

Training and support for travel tools

Collaborative team culture

Professional growth opportunities

Job summary

Unique Escapes is seeking a Remote Client Service & Success Specialist to support clients across their travel journey—from inquiry to post-trip follow-up. You’ll be the trusted contact, answering questions about destinations, resorts, cruises, and packages, while guiding customers through bookings and preparations.

The role emphasizes building relationships, maintaining accurate client records, and coordinating with suppliers.

Qualifications

• Experience in customer service or related role.
• Strong verbal and written communication skills.
• Detail-oriented with strong organization and time management.

Responsibilities

• Serve as primary contact via phone, email, chat, and social media.
• Build lasting client relationships through proactive, warm communication.
• Guide clients through travel planning, options, and bookings.
• Prepare quotes, itineraries, and booking summaries.
• Coordinate with travel suppliers and internal teams to confirm details.
• Document interactions and track bookings in the CRM.

Skills

Customer service

Client success

Hospitality

Travel industry

Tools

CRM systems

Microsoft Office

Google Workspace

Email tools

Job description

Unique Escapes is seeking a Remote Client Service & Success Specialist to support clients across their travel journey—from inquiry to post-trip follow-up. You’ll be the trusted contact, answering questions about destinations, resorts, cruises, and packages, while guiding customers through bookings and preparations.

The role emphasizes building relationships, maintaining accurate client records, and coordinating with suppliers.