Remote Travel Concierge & Client Success Specialist

Unique Escapes; Orlando (FL); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Remote work

Training and support for travel tools

Collaborative team culture

Growth opportunities

Job summary

Unique Escapes is seeking a Remote Client Service & Success Specialist to support clients from inquiry and trip planning to booking and post-trip follow-up. You will guide destinations, resorts, cruises, and travel packages, while keeping accurate client records and coordinating with suppliers.

The role requires excellent communication, organization, and the ability to manage multiple bookings and deadlines with a proactive, customer-focused mindset.

Qualifications

• Experience in customer service or client-facing roles preferred but not required.
• Strong verbal and written communication with a professional tone.
• Excellent organization, time management, and attention to detail.

Responsibilities

• Be the primary contact for client inquiries via phone, email, chat, and social media.
• Build lasting client relationships through proactive communication.
• Guide clients through travel planning, quotes, itineraries, and bookings.

Skills

Customer service

Communication

Travel knowledge

CRM systems

Problem solving

Organizational skills

Remote work

Google Workspace

Tools

CRM software

Travel booking platforms

Email tools

Microsoft Office

Google Sheets

Job description

Unique Escapes is seeking a Remote Client Service & Success Specialist to support clients from inquiry and trip planning to booking and post-trip follow-up. You will guide destinations, resorts, cruises, and travel packages, while keeping accurate client records and coordinating with suppliers.

The role requires excellent communication, organization, and the ability to manage multiple bookings and deadlines with a proactive, customer-focused mindset.