Remote Travel Concierge & Customer Experience Pro

Rudybtravel; Warwick (RI); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

100% remote work environment

Travel perks and industry discounts

Professional growth opportunities

Job summary

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients throughout the travel journey, from initial booking to post-trip follow-up. This client-facing role requires attention to detail, a service-driven mindset, and a passion for travel and hospitality.

You will respond to inquiries, manage bookings, and ensure a seamless, high-quality experience. The position offers a 100% remote work environment, opportunities for professional growth, access to travel perks

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience in travel, hospitality, or related fields preferred.
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new booking platforms.
• Reliable, proactive, and able to manage multiple client requests.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.

Skills

Verbal communication

Written communication

Customer service

Organization

Tech-savviness

Reliability

Travel interest

Job description

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients throughout the travel journey, from initial booking to post-trip follow-up. This client-facing role requires attention to detail, a service-driven mindset, and a passion for travel and hospitality.

You will respond to inquiries, manage bookings, and ensure a seamless, high-quality experience. The position offers a 100% remote work environment, opportunities for professional growth, access to travel perks