Remote Travel Concierge — Client Experience Specialist

Rudybtravel; Kirkland (WA); Remote; USD 35,000 - 48,000; Full time

Benefits offered by this job

100% remote work environment

Professional growth opportunities

Travel perks and discounts

Training and development

Job summary

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients through every stage of their travel journey. This remote, client-facing role emphasizes meticulous service, clear communication, and a passion for travel and hospitality.

You will handle inquiries, assist with bookings, and ensure a seamless experience from initial contact to post-trip follow-up, working independently within a supportive team culture.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience (travel, hospitality, or service-related experience preferred).
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new systems and booking platforms.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.

Skills

Communication

Customer service

Organization

Tech-savvy

Multitasking

Travel enthusiasm

Job description

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients through every stage of their travel journey. This remote, client-facing role emphasizes meticulous service, clear communication, and a passion for travel and hospitality.

You will handle inquiries, assist with bookings, and ensure a seamless experience from initial contact to post-trip follow-up, working independently within a supportive team culture.