Remote Travel Concierge & Customer Experience Pro

Rudybtravel; New Bedford (MA); Remote; USD 40,000 - 56,000; Full time

Benefits offered by this job

100% remote work environment

Professional growth opportunities

Travel perks and discounts

Ongoing training and development

Job summary

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey from initial inquiry to post-trip follow-up. This client-facing role emphasizes a seamless, personalized, high-quality experience.

The position is fully remote with opportunities for growth, access to travel perks, and a collaborative team culture. Ideal candidates are detail-oriented, service-driven, and passionate about travel and hospitality.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience in travel, hospitality, or service-related fields preferred.
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new systems/booking platforms.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging.
• Assist with travel bookings, including changes, cancellations, and special requests.
• Provide accurate information on destinations, requirements, and policies.
• Coordinate booking details and confirm itineraries for accuracy.
• Follow up with clients before and after travel to ensure satisfaction.
• Address client concerns with empathy and problem-solving.

Skills

Verbal communication

Written communication

Customer service

Organizational skills

Tech-savvy

Proactive

Tools

Booking platforms

Job description

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey from initial inquiry to post-trip follow-up. This client-facing role emphasizes a seamless, personalized, high-quality experience.

The position is fully remote with opportunities for growth, access to travel perks, and a collaborative team culture. Ideal candidates are detail-oriented, service-driven, and passionate about travel and hospitality.