Remote Travel Concierge - Bookings, Support & Discounts

Excitingtravelnow; Nashville (TN); Remote; USD 38,000 - 60,000; Full time

Benefits offered by this job

Remote-friendly work

Industry discounts

Job summary

Exciting Travel Now Travel Agency USA is seeking a Remote Travel Reservations Specialist to guide clients through planning and booking their trips, from inquiry to return home.

You will handle inquiries across channels, assist with modifications and cancellations, provide accurate destination information, and ensure a smooth, personalized travel experience with empathy and professionalism.

Qualifications

• Excellent written and verbal communication.
• Background in customer service, ideally in travel, tourism or hospitality.
• High attention to detail with strong organizational habits and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• Genuine enthusiasm for travel and helping others create memorable experiences.

Responsibilities

• Respond to client inquiries across channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.
• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

Skills

Communication

Customer service

Attention to detail

Proactive mindset

Tech-savvy

Tools

Booking tools

CRM systems

Job description

Exciting Travel Now Travel Agency USA is seeking a Remote Travel Reservations Specialist to guide clients through planning and booking their trips, from inquiry to return home.

You will handle inquiries across channels, assist with modifications and cancellations, provide accurate destination information, and ensure a smooth, personalized travel experience with empathy and professionalism.