Remote Travel Concierge — Booking & Support Specialist

Inspired; Newark (NJ); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Travel perks

Flexible scheduling

Ongoing training

Exclusive industry discounts

Job summary

A leading travel agency is seeking a Travel Customer Representative to support clients throughout their travel experiences. The role involves assisting with inquiries, managing bookings, and providing excellent service. Ideal candidates should have strong communication skills, customer service experience, and a passion for travel. This position offers the flexibility of 100% remote work along with opportunities for growth and exclusive travel perks.

Qualifications

• Experience in travel or hospitality customer service.
• Ability to handle inquiries and complaints with empathy.
• Attention to detail in managing client bookings.

Responsibilities

• Respond to client inquiries via email, phone, and messaging.
• Assist with travel bookings, changes, and cancellations.
• Provide information on destinations and travel policies.
• Follow up to confirm trip details and satisfaction.
• Handle client concerns with problem-solving skills.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and dependable

Tech-savvy with booking systems

Passion for travel

Job description

A leading travel agency is seeking a Travel Customer Representative to support clients throughout their travel experiences. The role involves assisting with inquiries, managing bookings, and providing excellent service. Ideal candidates should have strong communication skills, customer service experience, and a passion for travel. This position offers the flexibility of 100% remote work along with opportunities for growth and exclusive travel perks.