Remote Travel Concierge and Support Specialist

Kopp Travels; Bloomington (IN); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

100% remote work

Opportunities for growth

Travel perks

Supportive team environment

Job summary

A travel agency is seeking a Travel Customer Representative to support clients throughout their travel journey. You will respond to inquiries, assist with bookings, and ensure exceptional service. The ideal candidate has strong communication skills, customer service experience, and a passion for travel. This position offers 100% remote work with flexible scheduling, travel perks, and growth opportunities.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience, preferably in travel or hospitality.
• Organized, dependable, and proactive with high attention to detail.
• Comfortable with technology and quick to learn booking platforms.
• Passion for travel and helping others plan unforgettable experiences.

Responsibilities

• Respond promptly to client inquiries via email, phone, and messaging.
• Assist with travel bookings, changes, cancellations, and requests.
• Provide accurate information about destinations and policies.
• Follow up with clients to confirm trip details.
• Handle concerns or complaints with empathy.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Proactive and organized

Comfortable with technology

Passion for travel

Job description

A travel agency is seeking a Travel Customer Representative to support clients throughout their travel journey. You will respond to inquiries, assist with bookings, and ensure exceptional service. The ideal candidate has strong communication skills, customer service experience, and a passion for travel. This position offers 100% remote work with flexible scheduling, travel perks, and growth opportunities.