Remote Travel Concierge & Booking Specialist

HB Travels; Killingly (CT); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Travel perks and access to discounted industry rates

Fully remote flexibility

Supportive, team-oriented environment

Job summary

A travel service agency is seeking a Customer Service Representative to support clients during their travel planning and booking process. This fully remote role involves responding to inquiries, assisting with bookings, providing destination information, and maintaining client records. Strong communication and customer service skills are essential, along with attention to detail and a proactive attitude. Enjoy travel perks and a supportive work environment dedicated to exceptional client care.

Qualifications

• Experience in customer service; travel, tourism, or hospitality experience is a plus.
• Ability to learn new systems and booking tools quickly.
• A positive, client-focused attitude and genuine interest in helping travelers.

Responsibilities

• Respond to customer inquiries via email, phone, and messaging platforms.
• Assist clients with travel planning, booking changes, and cancellations.
• Provide information regarding destinations and travel requirements.
• Maintain organized client records.
• Follow up with clients pre- and post-travel.
• Resolve client concerns with empathy and effective problem-solving.

Skills

Strong written and verbal communication skills

Customer service experience

High attention to detail

Excellent organizational skills

Job description

A travel service agency is seeking a Customer Service Representative to support clients during their travel planning and booking process. This fully remote role involves responding to inquiries, assisting with bookings, providing destination information, and maintaining client records. Strong communication and customer service skills are essential, along with attention to detail and a proactive attitude. Enjoy travel perks and a supportive work environment dedicated to exceptional client care.