Remote Travel Concierge & Booking Support

Prestigetravelagencybymich; Raleigh (NC); Remote; USD 30,000 - 50,000; Full time

Benefits offered by this job

Flexible scheduling

Travel perks and industry discounts

Supportive team environment

Ongoing training opportunities

Job summary

A travel service provider is seeking a Travel Customer Representative to assist clients throughout their travel journey. This role involves responding to inquiries, providing booking assistance, and ensuring customer satisfaction through exceptional service. Ideal candidates will have strong communication skills, customer service experience, and a passion for travel. The position offers 100% remote work with flexible scheduling and growth opportunities within the agency.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience, preferably in travel or hospitality.
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms.

Responsibilities

• Respond promptly and professionally to client inquiries.
• Assist with travel bookings, changes, cancellations, and requests.
• Provide information about destinations and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy.

Skills

Verbal communication skills

Written communication skills

Customer service experience

Attention to detail

Organizational skills

Job description

A travel service provider is seeking a Travel Customer Representative to assist clients throughout their travel journey. This role involves responding to inquiries, providing booking assistance, and ensuring customer satisfaction through exceptional service. Ideal candidates will have strong communication skills, customer service experience, and a passion for travel. The position offers 100% remote work with flexible scheduling and growth opportunities within the agency.