Remote Travel Concierge: Booking & Client Support

Jones Express Travel; Wichita Falls (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Remote flexibility

Exclusive travel perks

Ongoing training and support

Job summary

Jones Express Travel is seeking a Home-Based Reservation Specialist to assist clients with their travel arrangements. This remote role involves responding to client inquiries, supporting booking modifications, and ensuring customer satisfaction through effective communication. Ideal candidates will have a background in customer service within the travel industry, with excellent communication skills and a proactive mindset. Enjoy remote flexibility, exclusive travel perks, and ongoing professional development opportunities.

Qualifications

• Excellent written and verbal communication is essential.
• Previous experience in customer service, with a focus on travel or hospitality.
• Attention to detail and strong organizational skills are necessary.
• Must quickly learn new systems and booking tools.

Responsibilities

• Respond to inquiries from clients in a professional manner.
• Support clients with booking modifications and cancellations.
• Provide accurate information about travel destinations and processes.
• Follow up with clients to confirm travel arrangements.
• Address client concerns efficiently.

Skills

Excellent communication skills

Customer service background in travel, tourism, or hospitality

High attention to detail

Strong organizational habits

Proactive mindset

Tech-savvy

Job description

Jones Express Travel is seeking a Home-Based Reservation Specialist to assist clients with their travel arrangements. This remote role involves responding to client inquiries, supporting booking modifications, and ensuring customer satisfaction through effective communication. Ideal candidates will have a background in customer service within the travel industry, with excellent communication skills and a proactive mindset. Enjoy remote flexibility, exclusive travel perks, and ongoing professional development opportunities.