Remote Travel Concierge & Reservations

Jones Express Travel; Chicago (IL); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Exclusive travel perks

Ongoing training and support

Flexible work hours

Job summary

Jones Express Travel is seeking a Home-Based Reservation Specialist to join their team. You will guide clients through every stage of their journey—assisting with travel arrangements, answering questions, and resolving challenges. This role offers the flexibility to work from anywhere with ongoing support and exclusive travel perks.

The ideal candidate will have excellent communication skills, a customer service background, and a passion for travel. Join us to help others create memorable experiences!

Qualifications

• Excellent communication skills, both written and verbal.
• Background in customer service, ideally within travel, tourism, or hospitality.
• Strong organizational habits and attention to detail.
• Ability to learn new booking systems quickly.
• Genuine enthusiasm for travel.

Responsibilities

• Respond to client inquiries in a professional manner.
• Support clients with booking modifications and cancellations.
• Provide accurate information about destinations and travel documentation.
• Follow up to confirm travel plans and gather feedback.
• Address client concerns efficiently.

Skills

Excellent communication skills

Customer service experience

Attention to detail

Tech-savvy

Enthusiasm for travel

Job description

Jones Express Travel is seeking a Home-Based Reservation Specialist to join their team. You will guide clients through every stage of their journey—assisting with travel arrangements, answering questions, and resolving challenges. This role offers the flexibility to work from anywhere with ongoing support and exclusive travel perks.

The ideal candidate will have excellent communication skills, a customer service background, and a passion for travel. Join us to help others create memorable experiences!