Remote Travel Planner & Concierge

Jones Express Travel; Charleston (SC); On-site; USD 35,000 - 50,000; Full time

Job summary

Jones Express Travel is looking for a Home-Based Reservation Specialist to assist clients in planning and managing travel arrangements. This remote position involves responding to inquiries, coordinating travel bookings, and providing exceptional customer service. The ideal candidate is detail-oriented, organized, and able to work independently while thriving in a remote environment. Candidates should possess strong communication skills and the ability to quickly adapt to web-based systems. Enjoy a flexible schedule while providing high-quality client service.

Qualifications

• Strong written and verbal communication skills essential for client interaction.
• Excellent organizational and time-management abilities required for task handling.
• Independent work capability in a remote environment needed.
• Proficiency with web-based systems and fast learning of booking platforms expected.
• Attention to detail and problem-solving skills are critical.

Responsibilities

• Respond to client inquiries via email, phone, and messaging platforms.
• Research and coordinate travel arrangements for clients.
• Process booking changes and cancellations accurately.
• Provide information on travel documentation and requirements.
• Maintain client records and itineraries.
• Follow up with clients to confirm travel details.
• Resolve issues professionally and promptly.

Skills

Strong written and verbal communication skills

Excellent organizational and time-management abilities

Comfortable working independently in a remote environment

Proficiency with web-based systems

High attention to detail

Problem-solving ability

Job description

Jones Express Travel is looking for a Home-Based Reservation Specialist to assist clients in planning and managing travel arrangements. This remote position involves responding to inquiries, coordinating travel bookings, and providing exceptional customer service. The ideal candidate is detail-oriented, organized, and able to work independently while thriving in a remote environment. Candidates should possess strong communication skills and the ability to quickly adapt to web-based systems. Enjoy a flexible schedule while providing high-quality client service.