Remote Travel Planner & Concierge

Jones Express Travel; Virginia Beach (VA); On-site; USD 40,000 - 55,000; Full time

Job summary

Jones Express Travel is seeking a Home-Based Reservation Specialist to assist clients with travel arrangements and provide ongoing customer service. This remote position requires strong communication skills and attention to detail. Responsibilities include responding to inquiries, coordinating travel logistics, and ensuring client satisfaction. Ideal candidates thrive in a remote environment and are committed to high-quality service. Flexible scheduling within established service hours is offered, alongside team support and ongoing training.

Qualifications

• Must have strong written and verbal communication skills.
• Excellent organizational and time-management abilities required.
• Proficiency with web-based systems and quick learning of booking platforms.

Responsibilities

• Respond to client inquiries via email, phone, and messaging platforms.
• Research and coordinate travel arrangements including air, hotel, and transportation.
• Process booking changes, cancellations, and requests accurately.
• Provide information on travel documentation and destination requirements.
• Maintain accurate client records and itineraries.
• Follow up with clients to confirm travel details.
• Resolve issues in a timely manner.

Skills

Strong written and verbal communication skills

Excellent organizational and time-management abilities

Proficiency with web-based systems

High attention to detail

Job description

Jones Express Travel is seeking a Home-Based Reservation Specialist to assist clients with travel arrangements and provide ongoing customer service. This remote position requires strong communication skills and attention to detail. Responsibilities include responding to inquiries, coordinating travel logistics, and ensuring client satisfaction. Ideal candidates thrive in a remote environment and are committed to high-quality service. Flexible scheduling within established service hours is offered, alongside team support and ongoing training.