Remote Travel Concierge and Support Specialist

Kopp Travels; Missoula (MT); Remote; USD 40,000 - 52,000; Full time

Benefits offered by this job

100% remote work

Opportunities for growth

Travel perks

Supportive team environment

Job summary

A travel agency is seeking a Travel Customer Representative to enhance clients' travel experiences. As a representative, you will assist clients with inquiries, bookings, and issues while ensuring exceptional service. The ideal candidate will have strong communication skills, a background in customer service, and a passion for travel. This position offers 100% remote work with flexible scheduling, opportunities for growth, and travel perks.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience, preferably in travel or hospitality.
• Organized and dependable with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms.
• Passionate for travel and helping others plan experiences.

Responsibilities

• Respond promptly to client inquiries via email, phone, and messaging.
• Assist with travel bookings, changes, cancellations, and requests.
• Provide accurate information about destinations and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy.

Skills

Verbal and written communication

Customer service experience

Attention to detail

Technological proficiency

Job description

A travel agency is seeking a Travel Customer Representative to enhance clients' travel experiences. As a representative, you will assist clients with inquiries, bookings, and issues while ensuring exceptional service. The ideal candidate will have strong communication skills, a background in customer service, and a passion for travel. This position offers 100% remote work with flexible scheduling, opportunities for growth, and travel perks.