Remote Travel Concierge and Support Specialist

Kopp Travels; Philadelphia (Philadelphia County); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

100% remote work with flexible scheduling

Opportunities for growth within the agency

Travel perks and exclusive industry discounts

Supportive team environment with ongoing training

Job summary

A travel agency is seeking a Travel Customer Representative to provide exceptional support to clients throughout their travel journey. This position offers 100% remote work with flexible scheduling and requires excellent communication skills, strong customer service experience, and a passion for travel. The ideal candidate will assist with bookings, resolve client issues, and ensure a positive experience. Opportunities for growth and exclusive travel perks are included.

Qualifications

• Excellent verbal and written communication skills are essential.
• Customer service experience is preferred, particularly in travel or hospitality.
• Candidates should be organized with high attention to detail.
• Must be comfortable with booking platforms and technology.
• A passion for travel and helping others is required.

Responsibilities

• Respond to client inquiries via email, phone, and messaging.
• Assist with travel bookings, changes, and cancellations.
• Provide information about destinations and policies.
• Follow up with clients to confirm details and satisfaction.
• Handle complaints with empathy and problem-solving skills.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and dependable

Comfortable with technology

Passion for travel

Job description

A travel agency is seeking a Travel Customer Representative to provide exceptional support to clients throughout their travel journey. This position offers 100% remote work with flexible scheduling and requires excellent communication skills, strong customer service experience, and a passion for travel. The ideal candidate will assist with bookings, resolve client issues, and ensure a positive experience. Opportunities for growth and exclusive travel perks are included.