Remote Travel Concierge and Support Specialist

Kopp Travels; Harrisburg (Dauphin County); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

100% remote work

Flexible scheduling

Travel perks and discounts

Supportive team environment

Job summary

A travel agency is seeking a Travel Customer Representative to support clients throughout their travel journey. You will respond to inquiries, assist with bookings, and ensure client satisfaction. The ideal candidate has strong communication skills and a passion for travel. This position offers 100% remote work, flexible scheduling, and opportunities for growth, along with travel perks and training support.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience, preferably in travel or hospitality.
• Dependable and proactive with high attention to detail.
• Comfortable with technology and learning booking systems.

Responsibilities

• Respond to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide information about destinations and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy.

Skills

Communication skills

Customer service experience

Attention to detail

Technology proficiency

Problem-solving skills

Job description

A travel agency is seeking a Travel Customer Representative to support clients throughout their travel journey. You will respond to inquiries, assist with bookings, and ensure client satisfaction. The ideal candidate has strong communication skills and a passion for travel. This position offers 100% remote work, flexible scheduling, and opportunities for growth, along with travel perks and training support.