Remote Travel Client Support & Coordination Specialist

Next Stop Travel; Iowa City (IA); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flexible remote work

Training & onboarding

Performance-based pay

Job summary

Next Stop Travel is a remote-based organization that delivers planning and coordination services to a broad client base. We seek a Customer Service Representative to assist with client requests, organize service arrangements, and support coordination in a remote setting.

The role emphasizes attention to detail, strong communication, and the ability to manage multiple tasks while working remotely. Onboarding and ongoing training are provided as part of the position.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Communication

Organizational skills

Independent work

Digital tools

Attention to detail

Tools

CRM software

Reservation systems

Job description

Next Stop Travel is a remote-based organization that delivers planning and coordination services to a broad client base. We seek a Customer Service Representative to assist with client requests, organize service arrangements, and support coordination in a remote setting.

The role emphasizes attention to detail, strong communication, and the ability to manage multiple tasks while working remotely. Onboarding and ongoing training are provided as part of the position.