Remote Client Service & Coordination Specialist

Next Stop Travel; Indianapolis (IN); Remote; USD 36,000 - 52,000; Full time

Job summary

Next Stop Travel is a fully remote-based organization providing planning and coordination services to a broad client base. We seek a Customer Service Representative to assist with client requests, organize service arrangements, and support coordination in a structured remote setting.

The role requires keen attention to detail, the ability to manage multiple tasks, and strong communication. Onboarding and ongoing training are provided to ensure a successful transition into the role.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Organization

Communication

Independent work

Tools

CRM systems

Scheduling tools

Job description

Next Stop Travel is a fully remote-based organization providing planning and coordination services to a broad client base. We seek a Customer Service Representative to assist with client requests, organize service arrangements, and support coordination in a structured remote setting.

The role requires keen attention to detail, the ability to manage multiple tasks, and strong communication. Onboarding and ongoing training are provided to ensure a successful transition into the role.