Remote Travel Care Coordinator - Customer Success & Planning

Excitingtravelnow; Nebraska; À distance; USD 34 000 - 48 000; Plein temps

Avantages offerts par ce poste

Training & mentorship

Flexible remote work

Advancement opportunities

Supportive team culture

Résumé du poste

Excitingtravelnow is seeking a Customer Care Coordinator to guide travelers through planning and provide attentive, professional support. You will act as the main contact for travel inquiries and help with itinerary updates while maintaining detailed records and ensuring service standards.

Remote work is supported, with emphasis on excellent customer service and the ability to learn new systems for efficient travel coordination.

Qualifications

• Strong customer service and relationship-building skills.
• Detail-oriented with strong follow-through.
• Self-directed and comfortable working remotely.
• Experience in customer service, sales support, or administration preferred.
• Comfortable learning new systems and online platforms.
• Interest in travel or tourism is a plus.

Responsabilités

• Serve as a primary point of contact for travel-related inquiries.
• Provide timely and accurate responses to customer questions.
• Support travel planning coordination and itinerary updates.
• Monitor client needs before, during, and after travel.
• Maintain detailed documentation and follow-up communication.
• Adhere to company procedures and service standards.

Connaissances

Customer service

Relationship-building

Attention to detail

Remote work

Sales support

Learning new systems

Travel interest

Description du poste

Excitingtravelnow is seeking a Customer Care Coordinator to guide travelers through planning and provide attentive, professional support. You will act as the main contact for travel inquiries and help with itinerary updates while maintaining detailed records and ensuring service standards.

Remote work is supported, with emphasis on excellent customer service and the ability to learn new systems for efficient travel coordination.