Post-Trip Travel Support Specialist

J.P. Morgan; New York (NY); On-site; USD 60,000 - 85,000; Full time

Job summary

J.P. Morgan is seeking a Post-Trip Support Analyst in Corporate Travel Account Management to provide timely post-travel assistance and clear communication to travelers and client contacts. You will investigate issues, coordinate with internal partners and suppliers, and help ensure requests are resolved accurately and efficiently, maintaining service standards.

This role focuses on delivering a seamless client experience and contributing to continuous improvement in travel operations.

Qualifications

• 3 years of experience in travel operations, corporate travel support, or customer service in a travel environment.

Responsibilities

• Manage post-trip inquiries from clients and travelers through a shared inbox and phone coverage as needed

Skills

Travel operations

Communication

High-volume support

Issue resolution

Collaboration

Tools

Sabre

Job description

J.P. Morgan is seeking a Post-Trip Support Analyst in Corporate Travel Account Management to provide timely post-travel assistance and clear communication to travelers and client contacts. You will investigate issues, coordinate with internal partners and suppliers, and help ensure requests are resolved accurately and efficiently, maintaining service standards.

This role focuses on delivering a seamless client experience and contributing to continuous improvement in travel operations.